FAQ’S

Yes we carry plus sizes.
Yes we ship to Canada.
No we do not send threesomes.

Yet.

Can I order just one box?

AB-SO-LU-TELY! (Though you would be in the minority) ;)

To purchase one box only with no additional commitment, please make your purchase through our online store, The Fantasy Box Store. Unfortunately, boxes on the store are not eligible for discounts, so you will pay a slight premium to the monthly subscription rate. Should you later choose to register for a subscription, don't worry, we won't send you the same box you purchased, provided you use the same email address in your registration.

Please note that to take advantage of subscriber rates and additional discounts, just a minimum two-box commitment is required and your subscription will recur until cancelled. To sign up, click on the "purchase" link at the top of our home page and complete your registration. Please note that if your account is cancelled before the second box is billed, any discounts applied will be charged back to your credit card. After your second box, you may cancel your subscription at any time through the My Account page. We ask that if you choose to cancel after your second box, that you please cancel by the last day of the month to avoid being billed for the next month - we cannot retroactively cancel boxes after you have been billed.

I'm a Plus-size lady, do you work with lingerie for my figure?

Absolutely! We work with the top brands in plus-size lingerie to bring you the best styles on the market.

When will my box ship?

For first box orders, we ship within 1-5 business days. You will receive an email on the day your order goes out with a tracking number, and it will also show in your "My Account" tab. For recurring customers (boxes 2+) who are successfully billed on the 1st of the month, boxes ship on a rolling basis during the first two weeks of the month. Of course, if you have a specific deadline that you need to receive the box by, just email us at info@thefantasybox.com and we'll do our best to make it happen!

How can I cancel or pause my account?

To cancel or pause your subscription, simply log into your account, click the "my subscription account" button and set your status to "cancel." It will give you a choice of a month to reactivate (if you choose to pause) or to cancel completely. If you cancel completely, you will receive an automatic confirmation email for your records. Should you choose to rejoin, log back in and set your status back to "active" and you will pick up where you left off!

Please be sure to cancel by the last day of the month. Once your account is billed, the order can not be cancelled.

Can I return the box if I don't like it?

Due to the nature of the products we send, we are unable to accept returns on entire boxes or individual products, even if unused.

We have redone the website so that we feel that before you order you have 100% insight into what you are getting into. From pictures of box 1, to video reviews, to blogger reviews, to testimonials. EVEN THEN, if you get box 1 and you are COMPLETELY disappointed with the experience and feel that you were short changed, email us at info@thefantasybox.com and we will make it right. We are 100% committed to customer service and will hear EVERYONE out. That is our ”satisfaction guarantee”.

Do you take requests?

Indirectly – YES. On a 1-1 basis unfortunately we can’t fulfill that as of now. But we have made a couple of ‘custom’ fantasies for a few Platinum members on request. But we are SOOOO open to suggestions and if you have a great one, the chances of us doing it are HIGH. And the chances of you getting credit for it and getting it for free are HIGHER. ;) For now you can email them to us, but we're working on a forum and voting process where we'll pick, post, and vote on the best fantasies. You'll not only be able to win prizes for your creativity - but we may make your fantasy a reality!

Do you send boxes for review?

Yes, we do send boxes for review! We currently work with content creators who:

1) have a minimum of six months blogging with regular posts on a well-maintained site
2) write in our market or an adjacent market
3) put "thought" into their review (versus just listing the products and values)
4) Have a readership that matches our predominant customer demographic

If you believe you meet the above criteria, please email us at info@thefantasybox.com with your site(s) and readership information.

I am gay, is there a Fantasy Box for me and my partner?

While the current instruction cards are written with "his" and "hers" instructions, we do work with many lesbian couples. The couple decides who will be playing the "his" role that month (and, as with all the fantasies, we suggest you play at least twice so that each person can experience being in control of the experience). If you are a lesbian couple, please let us and we'll make sure we only send you products you can use. :) Unfortunately, we don't currently have an offering for gay male couples. Our research indicated that there wasn't a huge degree of overlap between the fantasies of gay male couples and so a subscription model wasn't the best way to serve the market. We've got something planned, however…so stay tuned! :)

If I sign up for the Classic box, can I switch to Essentials or Platinum and vice versa?

Absolutely – again, we built our service around flexibility. At ANY TIME you can switch to and from ANY of our boxes. From Platinum to Essentials.From Essentials to Classic, and so on. And all boxes are on the same progression so no matter what one you are on, you’ll be on the same fantasy!

Can I change my frequency?

Yes! We know people get busy, go on vacations, etc… If you are on monthly and are getting busy at work or traveling, switch to every-other-month. If you are on every-other-month and feeling the connection, switch to monthly.

When do I get billed?

When you sign up, we bill your card immediately and begin preparing your box. Every month thereafter, we will bill your card on the first of the month. Once we bill you, the boxes go into production and are typically shipped within a few days so cannot be cancelled. So if you need to cancel, please do so before the last day of the month.

Do you charge for shipping?

Shipping is included for subscriptions delivered to the United States and is an extra $10 for subscriptions shipping to Canada. Individual boxes and products purchased through the online boutique are charged a flat $5 for United States deliveries and are international deliveries are charged the actual shipping cost based on the weight of the shipment. Additional duties may be assessed for international deliveries based on the country of delivery's determination of value in the Customs clearance process. Please email us at info@thefantasybox.com for more information.

Can I get The Fantasy Box if I live internationally? What about a DPO?

We ship all our products to APO/DPO/FPO addresses at domestic US rates. Simply go through the regular registration process.

For shipments to Canada, we ship all products, including subscriptions, for an extra US$10 fee for shipping.

For all other international destinations, we make our products available for individual purchase via our online store (currently via USPS Priority Mail International). While subscriptions are not yet available, you can purchase individual Fantasy Boxes at will and pay the applicable shipping. We're currently working to lower the rates and make subscriptions available!

How do you come up with the Fantasies?

Lots of ways! We source ideas from friends & family (yes, really), focus groups, clients, literature, movies, therapists and sex experts. We have taken those ideas, put our own little twists on them, searched for the perfect products to play them out, and packaged them into a fun, exciting, box you'll receive each month (or every other month). Trust us, our "little black list" of fantasies is over 100 long and growing every day. :)

Does everyone get the same box in the same month?

Nope! Our service is "progressive"- meaning that the experience starts when you start. This way, we can expose you to new themes and gradually push your boundaries. Think of it like learning a new language- nobody wants to jump right to verb conjugation! Our process is designed to help you to discover things each other like, and sometimes don't like, on the way to building communication, closeness, and fun. Additionally, because we know what we've sent you, we never send you products we've sent before (I mean, really, who wants lubricant every month?)

What makes the Fantasy Box different/special?

Think about one of your fantasies- we all have them. Does it simply involve a toy? Probably not. It's a scenario. It can involve anticipation and excitement, romance and trust ,even a little danger or uncertainty. The Fantasy Box is a service that seeks to fulfill those fantasies. While we may not be able to facilitate a few of the crazy ones, we promise we have come up with some stuff you haven't though of - or better yet, HAVE thought of and not yet tried. Just ask us about our twist on the Mile High Club…

The Fantasy Box is much more than simply items in a box- it's a series of 'choreographed' experiences- with each month having a unique theme and instructions for each of you to follow to make it happen. For us, the products- even though they are fantastic- are just the "how." What really matters is what's happening between the two of you…