The first box in a subscription usually ships out the next business day. Individual boxes and products generally ship within 2-5 business days. We try to ship as quickly as possible, however during holidays or large sales, we are unable to expedite orders and ask that you plan accordingly.
Monthly boxes billed on the 1st ship on a rolling basis during the first two weeks of the month.
You'll get a tracking number emailed to you as soon as your box leaves our warehouse. Please note that the USPS may not update the tracking numbers for up to a week especially during peak times.
PLEASE NOTE: All major carriers, including the USPS, are experiencing slowdowns and we are not able to influence how quickly they deliver your boxes- once it leaves our warehouse, it's out of our control. International shipments are unfortunately taking 1-2 months to arrive due to customs backlogs.
Once a box has shipped, we have the exact same information you do- what is displayed on the tracking screen. We therefore can't tell you when it will arrrive, why it was delayed, have it re-routed or forwarded. If your box is lost in transit to a US destination (i.e. there has been no movement on the tracking for two weeks), we can file a claim with the USPS and reship your items.
If your box shows as Delivered but you did not receive it, the best thing to do is contact your local USPS office to ask them for the GPS scan where it was delivered. They will not provide us with that information as it's considered private to the recipient. In cases of loss or theft where we are notified within 2 weeks of delivery, we offer a one-time replacement box at 50% off (which is basically us splitting the loss with you).