Customer Service - UNITED STATES
- Contact us: We love hearing from you! Ask us anything or send us thoughts, suggestions and feedback!
Phone: We do not offer phone support. In the case of an emergency we can reach out to you via phone but 99.9% of problems can easily be solved via email. If you have an issue with ordering, delivery, your box, please just be very specifid and detailed on the issue! :)
An example of an email that will most likely be a volleyball match and take days to resolve.
Hi-I'm having problems ordering, call me 555-555-5555
Conversely an example of an email that will most likely be resolved in one email-
Hi, when I put in my code XJRS322 into the discount code field in the shopping cart page, I get the following error - (insert screen print).
Can you help.
Customer Service - UNITED KINGDOM
- We are still servicing the UK but through our US store. Please us the US store information for any questions.
Team TFB is here for you from Monday to Friday, 9am to 6pm Pacific time. We'll get back to you ASAP and always within 24 hours!
- - Shipping & Delivery: Your first subscription box, store purchase or gift will ship within 1-5 business days, unless you hear from us that your size is out of stock. You will receive an email on the day your order goes out with a tracking number, and it will also show in your "My Account" tab. For recurring customers (boxes 2+) who are successfully billed on the 1st of the month, boxes ship on a rolling basis during the first two weeks of the month. Of course, if you have a specific deadline, just email us at firstname.lastname@example.org and we'll do our best to make it happen! We ship via USPS Priority Mail (2-3 business days) or First Class Mail International (6-10 business days).
- Satisfaction Guarantee:
- Due to the nature of the products we send, we are unable to accept returns on entire boxes or individual products, even if unused.
if you have questions about what boxes will be in your subscription, what products, or any other information you need to feel comfortable with your purchase, please, just ask- we're happy to tell you! We don't want to ruin the surprise for those that want it, but there are lots of pictures and reviews to help you make your decision. EVEN THEN, if you get our Intro box and you are COMPLETELY disappointed with the experience and feel that you were short changed, email us at email@example.com and we will do our best to make it right. We are 100% committed to customer service and will hear EVERYONE out. That is our “satisfaction guarantee”.