Customer Service

 

Customer Service - UNITED STATES
- Contact us: We love hearing from you! Ask us anything or send us thoughts, suggestions and feedback!
Email: info@thefantasybox.com
Phone:  Leave us a voicemail at 415-275-1395

 

Customer Service - UNITED KINGDOM
- Contact us: We love hearing from you! Ask us anything or send us thoughts, suggestions and feedback!
Email: ukinfo@thefantasybox.com
Phone:  Leave us a voicemail at 415-379-0457




Team TFB is here for you from Monday to Friday, 9am to 6pm Pacific time. We'll get back to you ASAP and always within 24 hours!

- Shipping & Delivery: Your first subscription box, store purchase or gift will ship within 1-5 business days, unless you hear from us that your size is out of stock. You will receive an email on the day your order goes out with a tracking number, and it will also show in your "My Account" tab. For recurring customers (boxes 2+) who are successfully billed on the 1st of the month, boxes ship on a rolling basis during the first two weeks of the month. Of course, if you have a specific deadline, just email us at info@thefantasybox.com and we'll do our best to make it happen!  We ship via USPS Priority Mail (2-3 business days) or First Class Mail International (6-10 business days).

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Satisfaction Guarantee:
Due to the nature of the products we send, we are unable to accept returns on entire boxes or individual products, even if unused.
if you have questions about what boxes will be in your subscription, what products, or any other information you need to feel comfortable with your purchase, please, just ask- we're happy to tell you!  We don't want to ruin the surprise for those that want it, but there are lots of pictures and reviews to help you make your decision. EVEN THEN, if you get our Intro box and you are COMPLETELY disappointed with the experience and feel that you were short changed, email us at info@thefantasybox.com and we will do our best to make it right. We are 100% committed to customer service and will hear EVERYONE out. That is our “satisfaction guarantee”.