FAQs

Yes, we carry plus sizes.
Yes, we ship to Canada.
No, we do not send threesomes. :)

Can I order just one box?

AB-SO-LU-TELY! (Though you would be in the minority) ;)

To purchase one box only with no additional commitment, please make your purchase through our online store, The Fantasy Box Store. Unfortunately, boxes on the store are not eligible for discounts, so you will pay a slight premium to the monthly subscription rate. Should you later choose to register for a subscription, don't worry, we won't send you the same box you purchased, provided you use the same email address in your registration.

Please note that to take advantage of subscriber rates and additional discounts, a minimum two-box commitment is required and your subscription will recur until cancelled. To sign up, click on the "purchase" link at the top of our home page and complete your registration. Please note that if your account is cancelled before the second box is billed, any discounts applied will be charged back to your credit card. After your second box, you may cancel your subscription at any time through the My Account page. Please cancel by the last day of the month to avoid being billed for the next month - we cannot retroactively cancel boxes after you have been billed.

I'm a Plus-size lady, do you work with lingerie for my figure?

Absolutely! We work with the top brands in plus-size lingerie to bring you the best styles on the market.

When will my box ship?

- For first box orders, we ship within 1-5 business days. You will receive an email on the day your order goes out with a tracking number, and it will also show in your "My Account" tab.

-For recurring customers (boxes 2+) who are successfully billed on the 1st of the month, boxes ship on a rolling basis during the first two weeks of the month. 

How can I cancel or pause my account?

To cancel or pause your subscription, simply log into your account, go to the "My Subscription" tab and set your status to "cancel." It will give you a choice of a month to reactivate (if you choose to pause) or to cancel completely. You will receive an automatic confirmation email for your records for either selection. Should you choose to rejoin, log back in and set your status back to "active" and you will pick up where you left off!

Please be sure to cancel by the last day of the month. Once your account is billed, the order can not be cancelled.

Can I return the box if I don't like it?

Due to the nature of the products we send, we are unable to accept returns on entire boxes or individual products, even if unused. If you send the box back "return to sender" with the mailing label unbroken, we can refund you what you paid less what we paid to ship it to you, which is usually around $15.

We put a lot of information on our site about the boxes, from pictures and descriptions to reviews and do our best to make sure you only get products and experiences you enjoy. As such, we expect you to read the information available or ask us questions prior to making a purchase if you're unsure about what's involved and don't like surprises. That said, if you read everything and got something that was completey unexpected and not to your liking, just email us at info@thefantasybox.com, explain what happened and we'll do our best to make it right.

A little advice when you're asking for an exception...being nice will get you a lot farther than being rude, dishonest or threatening. :)

Do you take requests?

Absolutely. We love hearing your ideas for fantasies. Best of all- if we create one based on your idea, you'll get the first one off the line, on us!

How can I customize my subscription?

It's really easy! 

If you are a current or former subscriber, just log in, click the "My Subscription" tab and click the "Choose Upcoming Boxes" link in the Subscription Boxes section between the 1st and 15th of the month. You will see two lists: Upcoming Boxes  (what you're set to receive) and Available Boxes (all the boxes that are available in the subscription).

- To remove a box from Upcoming Boxes, just click on the box name and hit the --> arrow.

- To add a box, find it in the Available Boxes list, click on the price tier you want, and click the <-- arrow.

- To rearrange the Upcoming Boxes list, click the box you want to reschedule and use the "Move Up" or "Move Down" buttons.

Be sure to click "Save Selections" at the bottom of the page when you are done. You'll get an email confirmation for your records.

You can also access our complete FAQ page on Box Choice if you have more detailed questions: https://www.thefantasybox.com/box-choice-faqs

If you have other customizations (like finding out which boxes have lingerie), just email us at info@thefantasybox.com and we can tell you which boxes you might want to consider adding or removing to your progression.

I am in a same-sex relationship, is there a Fantasy Box for me and my partner?

While the current instruction cards are written with "his" and "hers" instructions, we do work with many lesbian couples. The couple decides who will be playing the "his" role that month (and, as with all the fantasies, we suggest you play at least twice so that each person can experience being in control of the experience). If you are a lesbian couple, please let us and we'll make sure we only send you products you can use. :) Unfortunately, we don't currently have an offering for gay male couples. Our research indicated that there wasn't a huge degree of overlap between the fantasies and so a subscription model wasn't the best way to serve the market. We've got something planned, however…so stay tuned! :)

If I sign up for the Classic box, can I switch to Essentials or Platinum and vice versa?

Absolutely – again, we built our service around flexibility. You can change your tier at any time. The subscription boxes are sent in the same order regardles of price tier so no matter where you are in your experience, you’ll be on the same fantasy!

Can I change my frequency?

Yes! We know people get busy, go on vacations, etc… If you are on monthly and are getting busy at work or traveling, switch to every-other-month. If you are on every-other-month and feeling the connection, switch to monthly. If you need to go longer between boxes, you can pause and set an automatic reactivation month of your choosing.

When do I get billed?

When you sign up, we bill your card immediately and begin preparing your box. Every month thereafter, we will bill your card on the first of the month. Once we bill you, the boxes go into production and are typically shipped within a few days so cannot be cancelled. If you need to cancel, please do so before the last day of the month.

Do you charge for shipping?

Shipping is included for subscriptions delivered to the United States and APO/DPO/FPO locations. There is an additional charge of $10/box for subscriptions shipping to Canada and $25/box to Australia. Individual boxes and products purchased through the online boutique are charged a flat $5 for United States deliveries and are international deliveries are charged the actual shipping cost based on the weight of the shipment. Additional duties may be assessed for international deliveries based on the country of delivery's determination of value in the Customs clearance process. Please email us at info@thefantasybox.com for more information.

How do you handle defective or missing products?

We hope you always receive products that work perfectly, however sometimes manufacturing defects do happen. If you received a damaged product, please write to us at info@thefantasybox.com and describe what the problem was and what you tried to fix it. Pictures of physical defects or incorrect sizes are a great help.

To be considered for a replacement, please be sure to report any issues with your delivery (defective, incorrect, missing products or non-delivery) within 30 days from the date your order was placed.

How do you come up with the Fantasies?

Lots of ways! We source ideas from friends & family (yes, really), focus groups, clients, literature, movies, therapists and sex experts. We have taken those ideas, put our own little twists on them, searched for the perfect products to play them out, and packaged them into a fun, exciting, box you'll receive each month (or every other month). Trust us, our "little black list" of fantasies is over 100 long and growing every day. :)

Does everyone get the same box in the same month?

Nope! Our service is "progressive"- meaning that the experience starts when you start. This way, we can expose you to new themes and gradually push your boundaries. Think of it like learning a new language- nobody wants to jump right to verb conjugation! Our process is designed to help you to discover things each other like, and sometimes don't like, on the way to building communication, closeness, and fun. Additionally, because we know what we've sent you, we never send you products we've sent before (I mean, really, who wants lubricant every month?). 

Now that you can choose every box (after the Intro box which ships automatically at the time you subscribe), you can REALLY go crazy :)

What makes the Fantasy Box different/special?

Think about one of your fantasies- we all have them. Does it simply involve a toy? Probably not. It's a scenario. It can involve anticipation and excitement, romance and trust ,even a little danger or uncertainty. The Fantasy Box is a service that seeks to fulfill those fantasies. While we may not be able to facilitate a few of the crazy ones, we promise we have come up with some stuff you haven't thought of - or better yet, HAVE thought of and not yet tried. 

The Fantasy Box is much more than simply items in a box- it's a series of 'choreographed' experiences- with each month having a unique theme and instructions for each of you to follow to make it happen. For us, the products- even though they are fantastic- are just the "how." What really matters is what's happening between the two of you…